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We want you to love what you buy from Timbercraft. If something isn’t right, we’re here to help.
We offer free doorstep delivery across India on all orders. Your furniture is safely packed and shipped with trusted logistics partners to ensure it reaches you in perfect condition.
Returns or replacements are accepted only in case of a manufacturing defect, transit damage, or incorrect product delivered.
You must inform us within 48 hours of delivery by emailing info@timbercraft.in along with clear photos or videos showing the issue.
Once approved, we will arrange for a return pickup or replacement, as applicable.
Products on Sale/ Customized or made-to-order products are not eligible for return or exchange.
Minor variations in texture, wood grain, natural knots, or color are natural characteristics of solid wood furniture and not considered defects.
Items damaged due to improper usage, lack of care, or unauthorized modifications are not covered under this policy.
Items must be returned unused and in their original packaging.
If reverse pickup is unavailable in your area, you may be requested to ship the item back to our warehouse at our expense.
Eligible returns may result in a repair, replacement, or refund, depending on the situation.
Refunds for approved returns will be initiated within 7–10 business days after we receive and inspect the item.
The refund will be processed to the original payment method only.
Our team is always happy to help. Please email us at info@timbercraft.in for any return-related concerns or assistance with your order.
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