The information contained in this website is for general information purposes only. The information is provided by Timber Craft and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of Timber Craft. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Timber Craft takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Information and disclaimer on custom made items / sizes / Color
We are happy to undertake work which may include a bespoke or unusual design or sizing from our 'standard sizing'. Please be aware that such commissions are made on the agreement that they cannot be returned to us. We can send photos of completed bespoke items to you for a final 'sign off' if requested, before sending out to be delivered to you.
You must also ensure that you have suitable access to your property / the desired room for any products you order from us, as items cannot be returned for access reasons.
Where sizes are specified by the customer, these are assumed to be the total dimensions to be made, which will include any fixtures or fittings which are to be added to any product or design (unless specified otherwise by customer).
If you request an ambiguous color which is not from our specific color range (e.g. you request just 'Clear' rather than Light teak or walnut'), we will distinguish the shade from our available colors.
We reserve the right in all instances (bespoke or otherwise) to cancel an order at our discretion before items have been sent. A full refund will be sent in such circumstances.
Timber Craft does not guarantee an exact match to the color of reference due to the natural variation of the wood. Samples of grain pattern and color are matched to the best of our ability. Due to the natural variation in wood, each piece will have a variation in how it accepts the finishing process.
Wood Finishes are applied to the wood surfaces as a protective coat. Variations will occur in color, character, tone, and grain from product to product. Slight variations between samples and finished goods should be anticipated. These variations will not be accepted by Timber Craft as a reason to return an order.
Information and disclaimer on our wood products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibers of a natural product.
We advise you to keep the product inconsistent, stable conditions to minimize the
effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product.
The tropical hardwood found on our furniture range is a very colorful, characterful wood and we cannot offer or guarantee any uniformity, tone or color throughout the wood. It is the character of this timber and not a defect. If you are not prepared to accept the variety of colors and grains found in this wood, you should consider buying a different product.
Information and disclaimer about our reclaimed timber products
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to: color variation, nails/nail holes, saw marks, dents/scratches, mortise holes, insect holes, staining, tapering, wane etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue. Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Our reclaimed timber comes from a variety of sources, including construction projects. Therefore, there may be nails and other objects in the wood, both metallic and non-metallic.
Being previously used and worked timber, the possibility of decay or fungus can exist. We endeavor to ensure that our timber products are of suitably high quality but is impossible to eliminate all the risks associated with using reclaimed wood.
With at least 23,000 different species of tree in the world, it can, therefore, be difficult to 100% assert the type of wood used in any of our products. Therefore, we cannot guarantee the species of any of the wood products we sell. Where a wood type is listed, this is our 'best guess', but this by no means guarantees the species of a particular piece of wood.