Our help and delivery groups will be in contact with you for a problem-free delivery.

Free delivery is just relevant for the primary endeavor to deliver at your transportation address. In the event that a client misses this delivery, an additional meeting charge will be appropriate for the subsequent endeavor.

Without an assistance lift, our delivery accomplice will just make a delivery to the ground floor of your loft. Additional charges material per floor on delivery to the client's floor (on demand) in such cases.

Additional charges were relevant for the end of the week or time-explicit delivery.

Your product(s) will be held for 10 days at the closest delivery center in the event that you've neglected to get the delivery. After this, Timbercraft will be allowed to charge or drop the request.

Contingent upon the delivery condition, your item could conceivably require installation help upon delivery.

In the event that The Delivery Condition Is:

Pre-assembled – no installation is required. The item comes completely assembled and prepared to utilize.

Wrecked – master help is needed, for which Timbercraft will give woodworkers to complete appropriate installation and assembly.

Essential assembly/DIY – the item requires insignificant installation/assembly, which can be completed by the client utilizing basic devices and assembly guidelines gave. No master help required.

Delivery of the product will only be provided till the ground floor.

For any inquiries or explanations identifying with the item, don't hesitate to contact our Customer Support.

Accessories appeared in the photo are intended for portrayal purposes just, and are not part of the real item.

Furniture products having perplexing and hand-painted subtleties have been carefully made by talented specialists, following on the strides of a few ages of achieved craftsmen. Each bit of such Furniture is, in this manner, novel, and there is a chance of slight contrasts between the image and the genuine item.

If you don't mind check the components of your entrance/door to your reason before purchasing, so that there is no issue in getting the item inside at the time of delivery. In such a circumstance, we won't have the option to acknowledge return or cancellation demands. Certain things require no get together and can be utilized with no guarantees. For this, kindly check the thing subtleties. Any place we help with gathering, the craftsman visits will be booked.

On Delivery: Our support and delivery group will be in a joint effort with you for a problem-free establishment measure.

Free delivery is just pertinent for the absolute first endeavor on a visit to your boat to address. In the event of a missed delivery, (from a customer)/an extra visiting charge would be relevant for later establishment. Our delivery accomplice will just deliver the item to the ground floor without an assistance lift in your condo. (on the off chance that relevant)

Extra charges appropriate for the end of the week or explicit time deliveries. When the request has reached your closest delivery place and you neglect to get the products, we would hold the products for 10 days, after this timeline, Timbercraft will be free to charge or drop the request.

Timbercraft's conveyance game plans to your home have been intended to guarantee a zero-harm and bother free insight. Kindly reach us promptly on the off chance that: You got a harmed or deficient item, acquire it the notification of conveyance staff quickly at the hour of conveyance and report a grievance at client care. Harm and imperfection will be evaluated in 72 hours', and an answer will be given. In the event that in the assessment of Timbercraft, the item is broken, it might be returned/supplanted, or some other remedial measure might be taken, as regarded fitting by Timbercraft, to address the issue.

Any missing parts needed in the gathering of the item ought to be promptly informed to the Customer Support group, with the goal that they can be organized to be conveyed to you at the earliest opportunity.

1. This item accompanies a 1-year warranty covering all termite issues, and wood borer issues alongwith manufacturing defects.
2. For products with upholstery, the warranty applies to the casing or frames, if any

This warranty does not cover the following conditions

1. Regular wear and tear that occurs with extended-term usage
2. Damage caused due to false/inapprprtae installation done by customer
3. Minor cuts, scratches, or damages due to improper/ wrong cleaning methods or effects/mishaps
4. Cracks occurred due to the displacement of the item
5. Fading caused due to direct exposure to sunlight on the product
6. Decaying of wood due to continuous exposure to water
7. Upholstery textures, for example, seat covers have no warranty
8. Damage caused due to non-standard dry-cleaning strategies or using harsh chemicals on the product
9. In the case of differences in floor and surface levels, an imbalance of up to 5 mm is often accepted according to commercial standards. There is no guarantee covering this.

Teakwood Finish Options

FREE SHIPPING ASSEMBLY FURNITURE CARE FAQ

HOW MUCH TIME THE PRODUCT WILL TAKE TO REACH US?
Mostly goods are "Made To Order" hence production time will be between 4-6 weeks approx. plus transit time for surface cargo 5-14 days depending on the distance within India.

WHAT IS THE SIZE/WOOD/COLOR USED ON FURNITURE?
Each product listing has size/wood/color mentioned in the description section.

CAN I CHANGE THE POLISH/FABRIC COLOR OF THE FURNITURE?
Yes, you can opt for polish/fabric colour from the options available to select within the product listing, if the listing do not have option to select then you can manually inform the polish/fabric colour change via email within 3 days of your purchase and once we acknowledge your email the changes are effective. Kindly always mention the order reference no. on email.

IS IT SOLID WOOD FURNITURE OR ENGINEERED WOOD?
We specialize in solid teak wood furniture only unless specified. Though some furniture items will have ply/mdf placed at the area which are not directly visible and because they area best fit to use on those areas.
for example:- under cushions of chairs & sofas, drawer sides & bottom, some times backside of furniture which faces wall and, on beds for placing under the mattress.

DOES THE FURNITURE LOOKS SAME AS ON PICTURE?
Hand painting/Hand carvings/Hardware fittings, may vary slightly from pictures depending on availability/artisans. but the theme will be the same.

Polish Stain/fabric colour may differ slightly from the digital images provided here as digital pictures mostly does not capture exact colours and it vary from camera to camera resolution. Also seeing same digital pictures on different computer/laptop screen varies the polish tones depending on individual screen display settings. The fabric colour may vary in tone slightly depending on the availability in the market. The same polish stain will differ in polish tone if applied on different wood depending on the original colour of the wood itself. Additionally all polish stains are handmade so some variation may come.

Size variation of 1-2 cms may come and should be acceptable as industy standard.

IS THE WOOD USED IS SEASONED AND TREATED FOR TERMITE?
Yes, we use seasoned teak wood only from timber vendors. We check the moisture level of wood with moisture meter before taking into production of our products. Teak wood will never have such issues.

CAN I CANCEL ORDER AFTER MAKING PAYMENT?
Yes, you can cancel the unshipped order as per our cancellation policy given on website by emailing us mentioning your order reference number. Once item shipped it cannot be canceled.

DO I GET FREE SHIPPING AND DO I HAVE TO PAY ANY OTHER ADDITIONAL CHARGES FOR DELIVERY?
shipping is free to most places. For further details kindly check our "Domestic Shipping & returns" section.

CAN I RETURN THE ITEM IF I DO NOT LIKE IT?
No, only defected/damaged items can be returned. For further details kindly check our "Domestic Shipping & returns" section.

DOES THE FURNITURE COMES TO MY DOOR STEP?
Yes, but only till ground floor. For further details kindly check our "Domestic Shipping & returns" section.

WHO WILL ASSEMBLE THE FURNITURE ?
Free Assembly shall be provided for beds, sofa sets and dining sets only.Remaining products either do not require assembly or, require minimal easy assembly process with the help of the spanner we send.

We are providing Free Assembly for following cities, we shall add more cities in future :- Bangalore, Delhi, Hyderabad, Kolkata, Mumbai, Chennai, Pune, Gurgaon and Faridabad.

WHAT DO I HAVE TO DO IF MY PRODUCT IS DAMAGED IN TRANSIT?
We provide rectification/replacement/refund depending on the extent of damage. For further details kindly check our "Domestic Shipping & returns" section.

WHAT IS THE WARRANTY I GET FOR THE PRODUCT?
We provide 6 months warranty on any termite related issues to the product.